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Delivery Policy

Our Guarantee

Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product, and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.


Delivery Policy

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Same Day Delivery: If you order before 10:00 AM in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday.

Specific Times: We are unable to guarantee delivery at a specific time. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request however we cannot guarantee a time other than for funerals.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service, we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home, we will look it up for you. We normally contact the funeral home to verify the time of the viewing and deliver at the appropriate time. If you have selected a delivery date that is before the actual viewing, we will deliver to the viewing per the funeral home instructions. We can generally deliver funeral home and church service flowers 7 days a week.

Banner Funeral Arrangements: Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

High Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: The driver will leave the arrangement in a protected area or you may leave instructions as to where to leave them in the delivery comments.

Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we can cancel or change orders already in process if it has not been delivered.Changes may result in next day delivery. To cancel or change an order that has not been processed, please call (425) 255-8693.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Walk ins: This shop takes walk-ins by appointment only as storefront hours may vary. Orders are available by telephone and internet for your convenience throughout the day. To arrange a consultation for events, funerals, and weddings please call the shop.

Taxes & Pricing

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  • Sales tax will be displayed in the checkout, 10.1% is the sales tax for the City of Renton.
  • Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to. Deluxe Upgrades on specific arrangements generally have a couple extra of the premium flowers added, Premium will have a significant difference.
  • Best value is to order Designers Choice as this gives us the opportunity to create a beautiful arrangement with the freshest flowers in stock.
  • We do not carry carnations and pom poms on a regular basis so they will be replaced with a premium flower when necessary.

Substitution Policy

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Fresh Flowers: At Renton Flower Shop we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Balloons: This shop does not offer balloons.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible. Plants may need 24-hour notice.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary. For Gift and Fruit Baskets we appreciate at least 24-hour notice. Before 10:00 AM day of is the latest for same day delivery of fruit baskets.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery,If the funeral flowers you requested are not available, we will only contact you if there will be a significant change as we generally have comparable flowers to substitute for this type of occasion.